Delivery process optimization engineEarly access

Zest Route: the delivery optimisation engine

Every failed delivery costs you twice — the courier fee and the lost sale. Zest Route sits between your orders and your couriers and makes each delivery more likely to succeed, cheaper to send, and faster to turn into cash.

Join early access Product site launching soon

Zest Route in short

Zest Route is a delivery process optimization engine by Dé Lime Tree. It connects to e-commerce orders (Shopify and others) and couriers to clean and geocode addresses, confirm orders with customers before dispatch, choose the best courier per order by cost, coverage and success rate, plan batches and routes for own-fleet deliveries, reconcile cash-on-delivery remittances, and report on failed-delivery causes.

Features

Fewer failed deliveries. Faster cash. Happier customers.

Address intelligence

Normalises free-text addresses (landmarks, “near the temple”) and flags risky ones before they ship.

Pre-dispatch confirmation

WhatsApp/SMS confirmation for COD orders to cut refusals and fake orders.

Smart courier selection

Pick the courier per order by zone coverage, cost, COD support and historical success rate.

Route & batch planning

Optimised routes and time windows for your own riders and vans.

COD reconciliation

Match courier remittances to orders automatically; see exactly what you’re owed.

Exception analytics

Why deliveries fail, by area, courier and product — and what to change.

Why we’re building it

Our retail operations generate courier labels, COD collections and delivery handovers every day. Canopy already queues courier labels with tracking links and COD amounts, and tracks each invoice from “awaiting delivery” to “delivered”. Zest Route turns that foundation into a stand-alone engine any business can use — Shopify or not.

Early access

We’re looking for e-commerce brands and distributors shipping at least a few hundred parcels a month to shape the first release. Early-access members get free onboarding and founding pricing.

Get early access to Zest Route

Founding members get hands-on onboarding, a direct line to the roadmap and founding pricing.

FAQ

Zest Route — FAQs

What is delivery process optimization?

Delivery process optimization means improving every step between an order and a successful delivery — address quality, order confirmation, courier choice, routing, handover and cash collection — to reduce cost, failed attempts and delays.

Does it work with Sri Lankan couriers?

Yes, that’s where it starts. The courier layer is pluggable, so international carriers can be added.

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